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Our Guarantee
1st Straw Marketing & Promotions and You Marketing Dedicated to Building Your Business
We know that you have a choice in whom you work with to help market and promote your business or organization. We appreciate the fact that you have chosen us to be your partner in this effort.
Attention to detail and time constraints are critical to most marketing efforts. In order to meet your needs, please understand that deadlines that must be met in order to reasonably achieve your marketing goals. To get the job done, it is vital that we receive timely responses, necessary approvals and any other requested elements that are needed to complete your project properly and on time. Delays in communication or approvals may incur rush production surcharges, expedited shipping surcharges, or the inability to properly execute a planned marketing operation or event.
Working together, we can achieve your goals cost effectively and on time. We can make your job easier by doing our job right, but it is a team effort!
Putting Your Promotional Productinto Production
- We work together to select a promotion that will work with your theme, target audience demographics, distribution method, timeframe and budget. General artwork ideas are discussed to ensure that the item(s) selected will be able to accommodate the artwork’s specifications of size and color.
- An Order Approval is issued to you by 1st Straw Marketing & Promotions. This will detail all aspects of the order, including: product and imprint specifications, artwork preparation fees, setup charges, estimated shipping, and any other fees that may apply. At this time, you will also receive a secure web link for credit card payment, or you can choose to pay by check.
- Once the signed Order Approval and payment are received by 1st Straw Marketing & Promotions, an Artwork Approval form will be sent to you, usually within one to three business days. This form gives you the opportunity to see a virtual mock-up of your imprinted product in order to give final approval on the artwork. It is vital that all aspects of the artwork be checked for accuracy – spelling, dates, phone numbers, imprint colors, etc…. The imprint on your final product is only as accurate as the information you provide to us. And, yes, we occasionally do have typos.
- Your order is submitted for production when both signed Artwork Approval pages are returned to us.
Our Promotional Product Satisfaction Guarantee
Few companies in the promotional marketing industry actually commit in writing to a satisfaction guarantee for their clients. We do! We know that when promotional products are manufactured, there are things that can and do go wrong; but we carry the burden so that you don’t have to, regardless of the position of the manufacturer.
Here is our commitment, in writing: 1st Straw Marketing & Promotions guarantees all products ordered by its clients to be exactly as presented, ordered and approved by the client without product or printing defects. Furthermore, we guarantee that, when all stated met, your products will arrive as scheduled for time-sensitive promotions, barring unforeseen acts of nature. If the deadlines are products you receive do not meet these criteria, we will gladly replace them or refund your money upon their return to us.
